Privacy Policy Questions Answered
We collect your full name, email address, phone number, date of birth, and payment method details. During account setup, you'll enter these once; we encrypt them immediately. Your withdrawals via DANA, OVO, GoPay or QRIS also link to a verified bank account or wallet holder name.
We retain your transaction history and payment records for the period required by local law to process disputes and comply with regulations. Personal details like your phone and email are deleted once that retention window closes, unless you request earlier deletion where permitted by law.
Yes, where local law permits. Contact our support team via live chat or email with your account email and player ID. We'll prepare a complete export of your account activity, payment history, and personal information within the timeframe your jurisdiction requires.
We do not sell your personal data. Payment processors like DANA, OVO, GoPay and QRIS receive only the details necessary to complete your deposit or withdrawal. We do not share your email, phone, or gaming history with marketing partners or unrelated businesses.
When you request a payout via DANA, OVO, GoPay or QRIS, we verify your identity using your registered phone and email. Funds are routed directly to your account holder name. You'll receive a confirmation message; check it before the transfer leaves our system.
We use session cookies to keep you logged in and analytical cookies to track which games you browse and how long you stay in the lobby. You can disable cookies in your browser settings; however, doing so may slow down page load times or cause you to log in more frequently.
Contact our live chat or email support immediately with your account email. We'll verify your identity, check for unusual activity, and reset your password if needed. If a withdrawal was made without your approval, we'll investigate and work toward recovery through your payment provider.
